Shipments are made by a transport agency; the cost of the shipment varies depending on the weight and volume of the item. Consult price list.
The delivery of packages takes from 36 to 48 hours once it is collected in our study by the carrier; for international shipments the delivery time is from 5 to 8 business days.
The items are exclusively made for the customer; therefore there is no refund possible unless there is an error on our part or breakage of the carrier.
In deliveries that cannot be done because of any difficulties, the costs shall be borne by the customer, both the outward and return. The costumers must notify any details in the order form to make easier the delivery of products. And they need to add a phone number.
Prices do not include assembly or installation. The material is delivered fully packaged and protected in its box.
If at the time of delivery you are not at home, agency transports will leave a notice to contact them in order to agree the delivery. If the agency schedule does not allow you to receive the package, you can pick it directly in the office. No fees are charged to the price for the second deliver but there are extra fees if you change the shipping address once the package has been sent.
Once you receive the items, you have a term of 24 hours to claim for breach, manufacturing defaults or failures. You must contact us and send us a picture of the product and packaging to handle the incident to the following email address: firstname.lastname@example.org
After that time we are not responsible for any damage of the product.
Returns must be in original packaging, without mounted or used any of the components. Once we have received and verified the order, we will proceed to his replacement without cost to the customer.